Terms & Conditions

This document outlines essential information about my professional services and the general principles that guide my therapeutic practice.

Clients may book their initial consultation independently through the website using the available appointment slots.

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Confidentiality

Therapy involves discussing personal aspects of your thoughts, emotions and behaviours. My ability to support you depends, in part, on how comfortable you feel sharing openly during our sessions.

Everything you disclose remains strictly confidential. It is important that you feel safe to speak freely and that your right to privacy is fully respected.

In general, I will not discuss you or your treatment with any third party without your explicit consent.

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Clinical Records

I may keep brief clinical notes relating to our sessions.

These records generally include:

• Dates of appointments

• Main themes discussed

• Relevant clinical observations

• Agreed therapeutic goals

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Exceptions to Confidentiality

Although confidentiality is fundamental, there are specific situations in which I may be legally or ethically required to disclose information.

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Risk to Others

If I believe there is a serious risk that you may harm another person, I have a legal duty to help protect those at risk. This may involve contacting the appropriate authorities.

Risk to Yourself

If I believe there is a significant risk of serious self-harm or suicide, I may need to contact emergency services or discuss appropriate crisis support.

Protection of Vulnerable Individuals

If I suspect that a child, vulnerable adult or elderly person is experiencing abuse or neglect, I am legally required to report my concerns to the relevant safeguarding authorities.

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Court Orders

If I receive a valid court order requiring disclosure of records, I am legally obliged to comply.

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Clinical Supervision

As part of good clinical practice, I regularly discuss my work with a qualified clinical supervisor.

Your identity is always anonymised and the same standards of confidentiality apply.

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Fees

The fee for the initial assessment and all subsequent 50-minute sessions is displayed on the website.

An invoice is issued before your first appointment to confirm the booking.

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Payment

Payment is made by bank transfer following each session once the invoice has been issued.

Bank details are included on every invoice.

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If you are covered by a registered private health insurance provider, I can submit claims directly on your behalf.

Any costs not covered by your insurance policy, including excesses or exclusions, remain your responsibility.

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Cancellations & Missed Sessions

The frequency of therapy will be agreed together at the start of treatment.

Most clients attend at the same day and time each week, as consistency is an important part of the therapeutic process.

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Flexible Appointments

Where clinically appropriate, clients with unpredictable schedules may book appointments on a flexible basis.

In these cases:

• No regular appointment slot is reserved.

• The initial sessions should be attended in person.

• At least one face-to-face session per month is required.

• Appointments may be rescheduled independently with 48 hours' notice.

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Cancellation Policy

Appointments cancelled with less than 48 hours' notice will be charged in full.

If you arrive late, the session will still finish at the scheduled time.

Clients who do not attend therapy for three consecutive weeks without prior agreement will be considered discharged from therapy.

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Ethical Framework

My practice follows the professional standards and ethical guidelines of the Health & Care Professions Council (HCPC).

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Emergency Support

Please note that I do not provide an emergency or crisis service.

If you require immediate assistance, please contact:

• Your GP

• NHS Mental Health Crisis Services

• Emergency Services (999)

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Data Protection (UK GDPR)

I am registered with the Information Commissioner's Office (ICO) as a Data Controller.

ICO Registration Number: 00013620932

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Your personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018.

Information I Collect

• Contact details

• Administrative information

• Insurance information (where applicable)

• Clinical records

• Communications relating to your care

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Legal Basis for Processing

Your information is processed in order to:

• Provide psychological therapy

• Maintain clinical records

• Process invoices and payments

• Communicate with insurers (where applicable)

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How Your Data Is Stored

Your information is protected using secure systems, including:

• Encrypted devices

• Password-protected systems

• GDPR-compliant cloud storage

• Restricted access

Where supervision is required, all information is shared anonymously.

 

Data Retention

Clinical records are retained for:

• 7 years after therapy ends (adult clients)

• Until age 25 for child clients

This follows current UK professional guidance.

 

Your Rights

Under UK GDPR you have the right to:

• Access your personal data

• Request corrections

• Request restriction of processing

• Request a copy of your information

• Request deletion (where legally possible)

• Lodge a complaint with the Information Commissioner's Office (ICO)

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Subject Access Requests (SAR)

You may request a copy of your records at any time.

Requests are normally fulfilled within 30 days, as required by UK law.

In exceptional circumstances, limited information may be withheld where disclosure could cause serious harm.

 

Sharing Your Data

Limited administrative information may be shared with trusted third-party providers who support my practice, such as:

• Secure cloud storage providers

• Accounting or invoicing software

All providers comply with UK GDPR requirements.

Clinical information is never shared without your consent unless legally required under the confidentiality exceptions outlined above.

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Online Therapy

When attending online sessions, please ensure that you:

• Are in a private, quiet environment

• Use a secure internet connection

• Understand that occasional technical issues may occur

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Online therapy has certain limitations compared with face-to-face work, which we will discuss where appropriate.

As part of my practice policy, clients are asked to attend at least one in-person session each month.

Complaints Procedure

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If you have any concerns regarding your therapy, I encourage you to discuss them with me in the first instance so we can work towards a resolution together.

If the matter cannot be resolved, you may contact:

Health & Care Professions Council (HCPC)